The Gearshop

Your orders will be processed immediately. Please allow 10-15 days for standard UPS Ground delivery of product. We do our best to ensure rapid delivery of the gear, however, because we are dealing with specialized rescue and safety equipment, delivery times are not as fast as for consumer type goods.

Log in, call 888.887.3728 (888.88.RESCUE) or send email to orders@gearshop.com for order status.

We constantly strive to reduce delivery times to better serve you, our customer. If you need equipment in a hurry please add comments in your order indicating the date you must have the gear and call 888.887.3728 (888.88.RESCUE) or send email to orders@gearshop.com to request that your order be expedited.

Agency Purchase Orders

The GearShop accepts Municipal and Fortune 1,000 purchase orders as a method of payment. As you move through the checkout process you just choose Purchase Order as your payment method and enter a valid purchase order number for your agency. If you are not a Municipality or Fortune 1,000 company, contact our customer service department for a credit application.

Returns

The GearShop stands behind the products it sells and will accept a return of any equipment purchased from the store within 30 days of shipment with the exception of cut sections of rope and webbing if you are not completely satisfied. tems must be in "as new" condtition with the original packaging.

Please call 888.887.3728 (888.88.RESCUE) for a return authorization number. Final acceptance of the return is contingent upon an in-house inspection to verify that the equiment returned is in "as new" condition. The safety of our customers is a great concern, so we must be sure that the gear returned is is not damaged in a way that would adversely affect its safe use.

Unless the return is as a result of a defect or our error the customer is responsible for the return freight.
Please contact us at the GearShop with any questions. If you would prefer, you can call or fax your order into the numbers below.

The GearShop - A Lee & Associates Rescue Equipment, Inc. Company
P.O. Box 99
Boulder Creek, CA 95006
Phone: (831) 338-7692
Fax: (831) 338-2869
e-mail: info@gearshop.com

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.